Artisan Acoustics SB Acoustics · SB Audience · Hypex — Singapore & Malaysia
Enquire

Privacy & PDPA notice

Short version: we use what you send us to answer your enquiry, to send you the files you asked for, or to tell you when something you signed up for is ready — and nothing else. We email you marketing only if you tick the optional box that asks for it.

Who we are

Artisan Acoustics (UEN 53458723B), 17 Kim Keat Road, Singapore 328837. Contact: [email protected].

What we collect

Mostly what you type into our forms. The enquiry form asks for your name, email address, an optional phone or WhatsApp number, the product you asked about, and your message. When you press Send, Resend, our email service, delivers the enquiry to our inbox. If that does not work, you can send it from your own email app or on WhatsApp instead. A “notify me” form asks for your email address and, if you choose, your name and a short note. The request form for FRD and ZMA files collects a little more, and is described in its own section below. We do not ask for identification numbers, addresses or payment details on this site.

Why we collect it

To reply to your enquiry and to continue that conversation. Submitting the form is your consent for us to contact you about it. If you sign up on a “notify me” form, we use your email address to tell you when that thing is ready, and for nothing else. We do not add you to a marketing list and we do not send marketing you did not ask for. The one way onto our email list is the optional box on the FRD and ZMA file request, described below, and it starts unticked.

Who sees it

Us. We do not sell, rent or trade personal data. Enquiries are delivered to our own email inbox. “Notify me” sign-ups are saved to a spreadsheet in our own Google account (Google Sheets). The only third parties involved are the mail, hosting and spreadsheet providers that carry or store them. The ones that handle FRD and ZMA file requests are named below.

FRD and ZMA file requests

To get FRD and ZMA files you fill in a short form on the FRD and ZMA files pages. This is what happens to what you put in it.

What a file request collects

  • Your email address, and the drivers you picked.
  • If you choose to give them: a suggestion for improving the page, and a WhatsApp number with country code.
  • Whether you ticked the optional marketing box, with the exact wording that was next to it and a version number for that wording, so we can show what you agreed to.
  • Details that come with the request: the country your connection appears to come from (read from the request, not asked), the page you were on, the campaign tags in the link or the name of the website that sent you, whether you chose to download on the spot or have a link emailed, and the time.
  • To limit abuse, a scrambled (hashed) copy of your email address and of your IP address is kept in a counter that deletes itself within about a day. The bot check on the form, Cloudflare Turnstile, also receives your IP address.

Why, and the marketing box

We use it to send you the files and a one-time download link that works for 24 hours, to keep a record of who asked for what, and to answer you if you write back with your plans. If you give a WhatsApp number we may use it to reply to you about your request.

The marketing box is optional and starts unticked. You get the files either way. If you tick it, you agree to this: “Yes, Artisan Acoustics may email me now and then about new SB drivers, design data and offers. I can unsubscribe anytime.” The box covers email only. We do not tick it for you and we do not send you marketing if you leave it empty.

To stop marketing emails, reply to any email from us, email [email protected], or use the contact page (WhatsApp is there too). Tell us and we will stop, and delete your request if you ask.

Who handles it

Cloudflare hosts this site, runs the bot check and holds the files and the short-lived counters. Resend sends the emails: your download link goes to you, and a copy of each request comes to us. The request is also saved as a row in a spreadsheet in our own Google account (Google Sheets). We do not sell, rent or trade your details.

Photos and drawings from SB

Driver pages show SB’s own photo and dimensional drawing, loaded straight from SB’s websites (sbacoustics.com and sbaudience.com). We keep no copy of them. Your browser fetches them from SB, so SB’s servers can see your IP address and browser details, as they would if you visited their site. We ask your browser not to tell SB which page you came from.

How long we keep it

Enquiry correspondence, sign-ups and file requests are kept for as long as they are useful — supporting your build or your speakers, or telling you what you asked to hear about — and are deleted when they no longer serve that purpose. You can ask us to delete them sooner.

Your rights under the PDPA

  • Ask what personal data of yours we hold and how it has been used
  • Ask us to correct anything inaccurate
  • Withdraw your consent and ask us to stop contacting you
  • Ask us to delete what we hold

Email [email protected] and we will action it. Withdrawing consent may mean we can no longer answer an open enquiry.

Cookies and analytics

We use Google Analytics to count visits and see which pages are useful, and Microsoft Clarity to understand how the site is used. Clarity records clicks, scrolling and page interactions as anonymised session replays and heatmaps, so we can find and fix pages that are confusing or broken. Text typed into forms is masked and not recorded. Both services set cookies. Our home page also loads an OpenAI measurement pixel that tells us whether ChatGPT ads bring visitors. No personal data from our forms is passed to any of these services. You can block these cookies in your browser settings, and the site will still work. Microsoft's privacy statement is at privacy.microsoft.com.

Changes

If this notice changes we will update the date below. Last updated 6 November 2026.